Things are hotting up as christmas approaches

Things are hotting up as Christmas approaches. The systems I’ve put in place over the year to help the business run smoothly are being pressure tested and I’m glad to say appears to be holding up. I had my best week last week and as I write this I have just had my best day since I started the business. My strategy for total customer care is paying dividends, many of my customers are people who have bought from me before and were happy with the product and the service they received.
As I mentioned my systems are holding up but there’s no doubt that I will have to make them more efficient before I embark on further growth next year. At the moment I’m too busy keeping things running to think about introducing new systems.
My biggest problem is ensuring I have the stock available for the orders or ensuring I can get hold of it fast when people order. Fortunately I have a good supplier who resupplies me within 48 hours on most of the stock I carry so I’m pretty relaxed about it. There was an instance last week when I received an order for an item that had gone out of stock. It had also gone out of stock at my suppliers.
There was nothing for it but to go searching for the item at a retail store. I managed to find one. I did lose a few pounds on the deal but considered it money well spent to keep a customer happy. At the end of the day it was down to my bad stock management that caused the problem in the first place so I put it down as paying to learn.
I’m just happy that things are going so well, it’s going to be a good Christmas if the last month is anything to go by.
See You Later